Are the products all import?
Yes, all our products are imported from around the world such as : USA, SPAIN, SWISS, GERMANY, JAPAN, TAIWAN, and CHINA.

How long does the delivery take after the payment ?
3-7 working days We will email a sale acknowledgment to confirm your payment

How can I know where are my items?
Usually, we will send a delivery notice to you after the item is shipped. The delivery notice will attach express tracking number to you. You can use the tracking number to check the status of delivery. If items are delivery by air mail or surface mail, we can help you or you can also use REG/Parcel number to contact the post office.

I want to use another express company but your shop does not offer. What should I do
We are welcome that you use other express companies

What is the opening hour?
Show rooms open at 10 am - 9:30 pm, from Monday to Sunday

Does your shop receive international order?
Yes, we provide mail ordering services for global customer.

Does your shop distribute products to retailers?
Sure, we also welcome to negotiate with both wholesalers and retailers. If you are interested in our products for wholesale or retail, please contact us at sales@uniqueworldcollection.net

Where can I contact when I encounter any problem?
For sale requirement, please contact us at sales@uniqueworldcollection.net for general inquiry, please contact at info@uniqueworldcollection.net

Are those guns and swords real?
No, we sell replicas of guns and swords that are used in the ancient days. The materials used in our merchandise are not meant for sparring or firing. They are meant to be a decorative ornament at your home or office for your viewing pleasure. While the replica guns have working mechanism, the barrels are sealed and the material used cannot withstand the heat generated from an actual firing. The decorative swords that we sell are mostly made stainless steel. The choice of material is meant to keep maintenance to a minimum. They look like a real weapon but are meant to be a decoration piece.

Can these replicas be brought overseas?
Yes, they can. We will however recommend you to check with your respective local custom and its local requirement. Custom regulations for different countries may change from time to time, and UWC shall not be responsible for any arising issues. We highly advice you to put those replicas in your luggage and declared the items when you checked in your luggage.

How do I care for the guns/sword that I had just purchased?
Go to care Tips on the main menu.

Does UWC help to bring in items that are not currently stocked in the store?
Some items are forbid to be imported into Indonesia. Should your product be permitted to be imported into, we accept "pre order" from our customer. All we need is for you to place a 50% non refundable deposit at our store. We will collect the balance when you pick up the goods. Estimated time frame of delivery is 3 to 4 months. This is subject to the delivery schedule of the manufacturer. Please check with our sales personnel for more details.

Do you take overs